What do you need to do in Loomca?

Signing up with email and password creates your account and Personal Team.

Verifying your mailbox enables Loomca administration.

Correct an email typo while signup is pending.

Access your account using email and password or Google, and sign out on this device.

Recover access through your registered mailbox.

Update your password from Settings.

Change the account name without changing an assistant business identity.

Use the panel in Spanish or English with a saved preference.

Adjust the panel visual theme.

Request a new link to complete pending verification.

See serviced conversations and assistant replies during the last thirty Bogotá calendar dates.

Create a web channel, publish its minimum information and obtain the script and hosted link for the same assistant.

Create a web assistant in the selected Team. WhatsApp shows “Soon” and its creation is disabled.

Keep an empty assistant without active service while preserving configuration.

Resume managing a previously archived assistant.

Request irreversible assistant deletion without deleting its Team or account.

Organize assistants in your own grouping.

Change the organizational name, including Personal.

Delete a grouping without assistants.

Choose the context used by the panel.

Change the administrative name used to identify it in the panel.

Distinguish available service, pauses and blockers.

Maintain the assistant’s business name, description, knowledge text and public contact.

Avoid losing edits when leaving or switching assistants.

Configure the public name, logo, colors, position and initial web chat suggestions.

Upload a document for the assistant to use once preparation is complete.

Paste a URL and let Loomca prepare its content in the background.

Optionally inspect extracted text without an approval step.

Keep the previous version until the new PDF is fully prepared.

Request a new capture of the same page without interrupting the available version.

See whether a source is processing, waiting or ready to use.

Stop a pending upload or preparation from the source menu.

Discard a pending replacement while keeping the previous version.

Delete a web page or PDF from the assistant, even before preparation finishes.

Copy the assistant’s stable script into your website to display its widget.

Share a link to chat without installing a widget.

Optionally restrict installation to a declared domain.

Manually run an installation and AI-response diagnostic.

Control the web assistant’s manual pause in Assistant.

Distinguish configuration, publication, activation, pause and effective capacity.

Visitors ask text questions through the widget or hosted link without creating an account.

Visitors control automated service, human updates and automatic case creation separately.

Recover an authorized conversation across surfaces of the same assistant.

An admitted message is processed durably and its reply is recovered when the chat becomes visible again.

Retry the same message after a reported actual failure.

The assistant handles Spanish or English questions using the same approved information.

Check the plan, web usage and capacity across your account.

Every new account starts on permanent Free, with no card or debit authorization required.

Understand how a web conversation is counted and when its window starts.

Cancelling renewal preserves the paid period. At its end the account automatically returns to Free if within limits and other valid restrictions, without requiring a payment method.

Contain abuse or technical risk with limits independent of the commercial plan.