Skip to content

Archive an assistant

Keep an empty assistant without active service while preserving configuration.

Who this is for

Account administrator; Teams and web or WhatsApp assistants. Each assistant belongs to one Team and has exactly one channel.

Before you start

A confirmed creator account and a current administrative session.

Steps

  1. Open the panel Team/assistant selector and choose Manage Teams; select the relevant Team.
  2. Find the assistant and choose Archive.
  3. Check its archived status.

Result

The assistant, its configuration and its plan slot are preserved.

Limits and conditions

Only without conversations, requests, tickets, pending work or outgoing messages; it is not a way to delete history.

If you cannot continue

Refresh the view and check the server message. If the operation is unconfirmed, check its status before retrying.

← Back to documentation