Retry a failed reply
Retry the same message after a reported actual failure.
Who this is for
Web-channel visitor; installed widget or hosted link for the same assistant, without access to the administrator dashboard.
Before you start
The business must make this assistant and its channel available. As a visitor or customer, retain the access and permissions needed for this purpose; no administrator account is required.
Steps
- Wait for the chat to report a failure.
- Use Retry on the affected message.
- Wait for the new cycle’s result.
Result
Retry the same message after a reported actual failure.
Limits and conditions
Each cycle allows at most two generation calls. Retrying does not renew context, permissions, period or quota, or publish two replies for one message.
If you cannot continue
Check the reported status and blockers; refresh uncertain results before repeating an operation.