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Edit web assistant information

Maintain the assistant’s business name, description, knowledge text and public contact.

Who this is for

Administrator of an existing web assistant.

Before you start

Select the web assistant and complete initial creation if the script generation form is still displayed. This task covers later changes from Assistant.

Steps

  1. Open Assistant → Information for the selected web assistant.
  2. Edit the business name, description, information and public contact as needed.
  3. Also review pending Appearance edits: they share the same save operation.
  4. Select Save Information and Appearance and wait for backend confirmation.

Result

Save Information and Appearance confirms and publishes the web assistant’s Information and Appearance together. It does not require Approve saved information or generating another script.

Limits and conditions

Typing does not save. Saving publishes Information and Appearance together, without resetting usage or lifting pauses. The assistant answers using the available information and sources you have authorized.

If you cannot continue

If an operation is not confirmed, keep your input and review the error. After a conflict, reload the current version and review before retrying. An unavailable control does not mean the feature is active.

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