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Continue between widget and hosted chat

Recover an authorized conversation across surfaces of the same assistant.

Who this is for

Web-channel visitor; installed widget or hosted link for the same assistant, without access to the administrator dashboard.

Before you start

The business must make this assistant and its channel available. As a visitor or customer, retain the access and permissions needed for this purpose; no administrator account is required.

Steps

  1. From the authorized widget, open the menu and choose to continue in the same assistant’s hosted chat.
  2. If the current surface has no recognized access, use Recover conversation in the menu and allow the popup to prove access.
  3. Complete the transfer and check the same conversation appears; if it fails, use the fallback link without assuming history was recovered.

Result

Recover an authorized conversation across surfaces of the same assistant.

Limits and conditions

Only the same assistant with proven access. It does not merge assistants, identities or channels, or offer a historical-conversation picker.

If you cannot continue

Check the reported status and blockers; refresh uncertain results before repeating an operation.

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