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Cancel an update in progress

Discard a pending replacement while keeping the previous version.

Who this is for

Sources for the selected web assistant. Content is isolated by assistant; capacity is shared across all assistants in the account.

Before you start

Select the right assistant. Complete initial web setup. Save or discard pending Information/Appearance changes before proceeding.

Steps

  1. In Sources, find the PDF or page showing Updating.
  2. Open its actions menu and select Cancel processing.
  3. Check that the previous version remains available.

Result

The candidate is cancelled without removing the published source or consuming another slot.

Limits and conditions

This action is available only while work is pending. An update that has already taken effect must be managed as the current version.

Free has ten slots, including active sources and reservations. New sources are blocked when all slots are taken; published sources can still be updated. Another source is never removed automatically.

If you cannot continue

Read the error. If an action was not confirmed because of a connection problem, retry with the same content instead of creating another source. A failed or cancelled new source releases its reservation.

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